Insights – News Release

Gaithersburg, MD – Symago, a leading provider of Interactive Voice Response (IVR) solutions, announced today the entry of SymRx™, a complete IVR solution for pharmacies, into Epic’s App Orchard program. SymRx is designed to be robust, scalable, and customizable in order to meet the unique requirements of pharmacies and patient care.

“We are very excited to be a part of Epic’s App Orchard program. SymRx started as a traditional IVR application and has adapted to the rapidly changing landscape in how patients prefer to interact with pharmacies. This now includes evolving technologies, such as text messaging and email notification,” said Emily Wang, President of Symago.

“Hospitals and health systems with ambulatory pharmacies around the country are converting to our SymRx pharmacy IVR solution to better integrate in-house outpatient/retail pharmacy services into their care delivery models,” said David Potts, Director of Business Development. “Our pharmacy partners rely on SymRx to provide robust inbound and outbound communication by voice and text with patients and providers alike. Medication compliance is a key performance measure that our customers care about and the integration and experience Symago has gained with Epic has allowed us to help our customers realize their goals of system reliability, operational efficiency and the ability to provide exceptional service through Refill Ready, Refill Reminder and Return-to-Stock notifications.”

The Epic App Orchard is a marketplace for apps that are developed by third-party vendors using Epic’s APIs. SymRx is now officially published and available to all Epic customers in the App Orchard. To learn more and access the app, please visit AppOrchard.epic.com and search for ‘SymRx’.

The IVR solution solves both problems of customer satisfaction and better time management creating a win-win situation for you and your customers. Symago offers customizable IVR Solution options, SymRx, that allow you to create the best responses and options to fit your specific set of needs. It is not a one size fits all set of prepackaged plans that may or may not work. Each plan is specifically suited to the client, and our team is here to help and support you at every step.