SymLotto – Lottery Results

symlotto

The Ultimate IVR Solution for Lottery Results

Lottery players want to know whether they won right now! The SymLotto Interactive Voice Response application gives them their answers over the telephone 24/7 — efficiently, reliably, affordably, and through loads of customizable options to choose. With over 20 years of delivering robust, highly secure technology, Symago is the trusted choice for lottery gaming organizations throughout the U.S.

Improved Real-time Results

Our systems can be configured for multiple lottery game results, for current and past results, leading to quick, efficient real-time information for gamers.

Reliability During Peak Times

There is no limitation to the amount of calls that can be handled at any one time. The SymLotto solution can handle heavy call volumes without any prior notification by ensuring that ample ports are available.

Easier Access and Configuration

Winning numbers can be easily retrieved from the lottery management system, and reports can be provided on a regular basis to lottery departments.

convenience. ease. customization

SymLotto Features

BENEFITS FOR LOTTERY GAMERS

Hear current as well as historical results
Hear the winning numbers immediately after a draw without going through the main menu
Hear the next drawing date, estimated cash prize, next estimated jackpot, number of winners, and more
Transfer to the lottery player hotline for live assistance

BENEFITS FOR LOTTERY OPERATORS

Uses our toll-free number or client-provided number
Can be configured to retrieve the winning numbers from the Lottery Department
Results can be updated to SymLotto manually or via custom interface to the lottery management system
Configurable for Powerball, Mega Millions, Pick 3, Pick 4, Cash 5, Monopoly, raffle games, and many more
Notifies you when results posts are delayed to allow for manual submission
Reporting website is configurable to email reports to people/groups on a regular basis
Ability to record special announcements ‘on-the-fly’ via a hidden option on the IVR
Ability to answer spikes in phone traffic during drawing times without the necessity to purchase extra phone lines.
Per minute usage is one of the lowest in the industry

BENEFITS FOR ADMINISTRATORS

Hosted on Symago's own state-of-the-art SymHost platform
Web-based administration with remote access
Integrates with most major telephone systems
Scalable to handle thousands of calls per minute
Intelligent call routing
Proactively increased capacity based on projected call volume
Professionally scripted and recorded messages
24/7 server monitoring

The North Carolina Education Lottery has been pleased with the service provided by Symago in the past and looks forward to a continued working relationship.

Alice Garland – Deputy Executive Director of Legislative and Corporate Communications – North Carolina Education Lottery

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